The Terms and Conditions
Let’s avoid any confusion about your hog roast booking
Terms and conditions: OK, this is the boring but important legal stuff. Please keep a note of the following terms and conditions of Arrow Valley Hog Roast.
Terms and Conditions
All bookings are provisional up until the receipt of your 30% deposit. Deposits are non-refundable if you decide to cancel. If the date of your function switches then we’ll do our very best to accommodate the new date but with no obligation.
Please note that we are holding the date booked exclusively for you and in the interim, will have turned down other functions for this exclusivity.
The 70% outstanding balance will be due two weeks prior to the event. We have the right to cancel the booking if the full amount is not forthcoming 3 days prior to the date.
Final numbers and other details will need to be confirmed seven days prior to the event. This will include guest numbers, serving times and any other special instructions.
Hog Roast Equipment
We only use CE approved hog roast catering machines and equipment, which are specifically manufactured to the highest quality. They give faultless cooking results time after time.
Safety – Equipment is regularly checked for safety. Electrical equipment is PAT tested.
Safe Access to Catering Area
You’re responsible for providing clear access with a well lit clear path to and from the catering or gazebo areas.
A parking space is required at the function. With ease of access to the cooking area.
Whilst we have trays to catch the hog roast fat, spillages of fat can and may occur. For this reason positioning of the hog roast / bbq is the clients’ responsibility and we will not be held responsible for any spillages.
The buyer and the event guests must accept responsibility for their own safety and the safety and behaviour of their families and friends. The hog roast unit has open flame and a very hot surface; adults and children must be aware of keeping a safe distance at all times.
Any special allergies must be told to us by email prior to your event. This will ensure that any special dietary requirements are stuck to in respect of food preparation.
Any guests with special pre-arranged dietary requirement should make themselves known to the chef or supervisor on the day of your event or time of the hog roast.
Events with smaller groups
75 guests or less will be supplied a whole side of mature pork which time and time again has provided enough ‘cover’ to potentially produce outstanding crackling. Small ‘weaners’ don’t normally have enough cover to produce good crackling.
There’s an option to ‘upgrade’ to a whole pig which has substantially more ‘cover’ for an extra meat cost. Additional cooking times vary from three and a half hours upwards.
The Hog roast will have a two hour maximum serving window.
Geographical areas we cover
Your quote includes a fixed rate cost to deliver, operate or collect within a 20 mile zone from Redditch Town Centre. However, we’re more than willing to travel further afield but a small surcharge would be added based on mileage covered.
Quality local products and specialty breads
Meat in a bun is supplied with 4” – 5” (100mm – 125mm) floured baps which are sourced from a variety of local sources. We aim to provide pedigree pork which has been traditionally reared and ethically produced.
We cannot accept liability or pay compensation where the “performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to “force majeure”.
Such events may include but are not limited to war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear activity, road traffic accidents, wet or windy weather conditions, fire and all similar events outside our control”.
A reduction in guest numbers or service that has been pre booked or ordered may not reduced more than 5% of the total cost up to 2 weeks before the event. No reduction in service or guest numbers can be accepted within the two week period, prior to the date of the event.
Arrow Valley Hog Roast has the right to refuse service to any person or persons, who are acting inappropriately to any staff or customer or within the cooking area provided.
Hog Roast Contract Price
When a “Contract Price” has been offered and openly accepted then a subsequent variation in guest numbers may render that contract price Null and Void. An updated quantity or menu will automatically default to the a new quote at the time of change.
Catered & DIY – Payment Terms
The deposits are received to book catering staff, allocate hog roast equipment, advance order produce for your event, and administration.
Booking your event in our calendar crosses out our availability to other clients and therefore a deposit is not refundable.
When hiring the equipment for DIY
You’re liable for any damage by misuse and/or theft while the hog roast equipment is in your possession. We recommend that you ensure that you have adequate insurance protection for the equipment to the value of £3,000.
Never leave the hog roast while it is switched on. It must be supervised at all times by responsible adults. Children must be kept away from the equipment during the cooking process at all times.
All surfaces on the oven become extremely hot. Arrow Valley Hog Roast accepts no responsibility for any injury to persons or damage to property incurred while hiring or otherwise using or handling the equipment, however caused.
Collection of the roaster will be by 11 am the following day.